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TERMS AND CONDITIONS
Our Institute of Men’s Health referred doctors and clinical coordinators will work closely with you to ensure that the most appropriate treatment option is recommended to you. Our treatments may not work the first time, nor every time, you use them, as different treatment options may have different effects on each individual. However, with the guidance and assistance of your Institute of Men’s Health (hereafter referred to as IMH) doctor, we guarantee that you will be able to find the treatment option that works best for you.
Pay-Monthly programs with no minimum term
With our no-commitment, month-by-month programs, if your circumstances change, you suffer financial hardship, or you simply change your mind and no longer want treatment, either party is able to cancel the program with only one-month notice in writing (post/fax/email) at this point your final monthly payment will be taken.
Your program is ended once you have written confirmation from IMH. IMH will still continue to service and rehabilitate you for the remainder of that month, after which point you must return all unused treatments/medications for disposal.
No-commitment programs do not benefit from the Satisfaction terms set out below, but it is the preferred choice of a significant proportion of our clients. Please speak to your program manager to see about bringing your monthly payments down by entering into a minimum term program.
By entering into a Pay-Monthly program, you:-
Agree to allow IMH to draw directly from the nominated account all amounts for which you have agreed to be liable under the agreement referred to above and agree to allow your bank or financial institution to make direct debits from the nominated account.
Undertake to ensure the nominated account will contain sufficient funds to cover the direct debit.
Agree that deferment or alteration to the debiting schedule as outlined in the direct debit agreement will only be done with written permission from IMH.
Undertake to notify IMH if the nominated account is transferred or closed or if the account details change.
Agree that in order to stop, cancel, defer or alter a direct debit before the end of your program, the terms and conditions within this document must be complied with.
Agree that you may give one-month notice in writing to IMH (post/fax/email) to end the program. Your program is not over until you have both received written notification from IMH, and returned all unused treatments/medications.
Agree that if a debit is returned unpaid by your bank or financial institution, you will be responsible for payment of the debit plus all and any further costs of collection incurred by IMH including, without limitation, collection agency costs, court costs, solicitors fees on a solicitor/client basis together with the interest on the amount outstanding at the rate allowed by the court from time to time and all other reasonable additional costs of recovery of the amount outstanding.
Agree that your program will not be terminated until all outstanding monies have been paid.
Minimum-term programs
Service Agreement for Direct Debit Request: The Westpac DDR agreement notes IMH specifically as the direct debit user (User ID: 314011) and provides for the periodic installments (“payments”) on the Contract/Agreement to be paid by direct debit from the account (“nominated account”) described in the DDR form. If you have any questions about your direct debit, please do not hesitate to contact IMH.
By entering into a minimum term program, you:-
Agree to allow IMH to draw directly from the nominated account all amounts for which you have agreed to be liable under the agreement referred to above and agree to allow your bank or financial institution to make direct debits from the nominated account.
Undertake to ensure the nominated account will contain sufficient funds to cover the direct debit.
Agree that deferment or alteration to the debiting schedule as outlined in the direct debit agreement will only be done with written permission from IMH.
Undertake to notify IMH if the nominated account is transferred or closed or if the account details change.
Agree that in order to stop, cancel, defer or alter a direct debit before the end of your program, the terms and conditions within this document must be complied with.
Agree that one month before the completion of your minimum term, you may give one month notice in writing to IMH (post/fax/email) to end the program, at this point your last monthly payment will be taken. Your program is not over until you have both received written notification from IMH, and returned all unused treatments/medications for disposal.
Agree that if you wish to cancel before the completion of your minimum term, you may give one month notice in writing to IMH. The cancellation fee is the equivalent to three monthly payments. Your program is not over until you have received written notification from IMH.
Agree that if a debit is returned unpaid by your bank or financial institution, you will be responsible for payment of the debit plus all and any further costs of collection incurred by IMH including, without limitation, collection agency costs, court costs, solicitors fees on a solicitor/client basis together with the interest on the amount outstanding at the rate allowed by the court from time to time and all other reasonable additional costs of recovery of the amount outstanding.
Agree that your program will not be terminated until all outstanding monies have been paid.
Note: If you need to make any changes to the direct debit or to the nominated account details or if you want to discuss stopping, cancelling, altering or deferring a payment, please contact us as shown above. IMH will need at least fourteen (14) days advance notice to process any changes.
Direct Debiting through the Bulk Electronic Clearing System (BECS) is not available on all accounts. You are advised to check your account details against a recent statement against your bank or financial institution and, if uncertain, check with your bank or financial institution before completing the DDR.
IMH will ensure:
That the information about your nominated account or financial institution is kept confidential except to the extent needed to initiate and process direct debits or to respond to a claim in relation to an alleged incorrect or wrongful debit.
That if a payment falls on a non-business day, the direct debit will be made to your nominated account on the previous or next business day. If you are uncertain as to when the debit will be processed to your nominated account, you should enquire direct to your bank or financial institution.
That you are notified of any changes that affect your direct debits at least fourteen (14) days before those changes take effect.
Note: If you have a problem with or wish to dispute any direct debit that IMH makes from your nominated account, please contact IMH in the first instance in the manner described above so that their staff can help to resolve the problem. If you have done that but feel nevertheless that the problem or dispute has not been satisfactorily dealt with, please send a facsimile transmission to 02 8569 1011 marked for the attention of “The Manager”. The IMH customer service department will endeavour to contact you within three working days.
ED and PE programs
Our Guarantee
While the primary aim of an IMH referred doctor is to prescribe a treatment option that helps you overcome your problem with the first treatment, it is sometimes the case that patients may not immediately respond fully to the treatment.
IMH doctors have a selection of treatment options and delivery systems at their disposal for ED and PE, including:-
Lozenges
Oral Sprays
Nasal Sprays
Gel-Capsules
Self-Injection Therapy
An IMH doctor will seek to diagnose your problem and then prescribe the most appropriate form of available treatment. If necessary the doctor will work with you to find a remedy to your problem, by either: adjusting your prescribed medication, changing the delivery systems, or changing the medication altogether.
Satisfaction Terms
By entering this agreement, you agree to the following terms:
You agree to try at least one treatment option from each of the treatment methods available before IMH will consider a refund of any monies paid by you.
In the event that you are still unable to overcome your current problem after using all possible treatment options, and an IMH doctor considers that the treatment has not been successful and that further treatment options and methods under the program are not appropriate for, or available to you, then IMH will refund to you the cost of the treatment incurred by you, less: a 15% administration fee and the cost of the medication supplied to you.
You must notify IMH immediately if you are experiencing any problems with your medication and if these are of a medical nature, you agree to see a medical doctor for appraisal.
You must notify IMH of any drugs you are taking or any change to your medication routine.
For all enquiries please call the Customer Service Department and a customer service operative will initiate the refund process.
Treatment programs are non-refundable once purchased.
Please check the specifications and compatibility of the treatment program to ensure they are what you require as we do not supply treatment on a trial basis.
Deposits are non-refundable.
We do not refund or credit for incorrect choice.
TESTOSTERONE PROGRAMS
Satisfaction Terms
By entering this agreement, you agree to the following terms:
You must notify IMH immediately if you are experiencing any problems with your medication and if these are of a medical nature, you agree to see a medical doctor for appraisal.
You must notify IMH of any drugs you are taking or any change to your medication routine.
It is your responsibility not to overuse the treatment since your program is carefully regulated, the batch of treatment that you receive must last the stated duration otherwise additional charges may be incurred.
Treatment programs are non-refundable once purchased.
Please check the specifications and compatibility of the treatment program to ensure they are what you require as we do not supply treatment on a trial basis.
Deposits are non-refundable.
We do not refund or credit for incorrect choice.
PRIVACY POLICY
The Institute of Men’s Health (hereafter referred to as IMH) recognises that your privacy in relation to any medical condition you may have is paramount. You should also be aware that the issue of privacy is regulated by the Federal Government under the National Privacy Principles. IMH takes this opportunity to advise you that the information we collect is necessary for the treatment of your condition and wish to ensure you that we endeavor to maintain a high level of confidentiality. IMH’s Privacy Procedure is as follows:
We have established a system that as far as reasonably possible, endeavours to ensure your privacy whilst in the care of our staff and our associated medical practitioners, persons and/or bodies.
Personal information provided to IMH may include full medical and some family history, contact details, health insurance, financial account(s) and Medicare details. The information will normally be collected directly from you. Where it is necessary to obtain information from third party sources (i.e. pathology providers), your approval will be sought.
Our staff, clinical coordinators, medical practitioners and all other associated staff within IMH, will collect the information. Some of this personal information will be used for processing payments and contacting you about new treatments and any issues affecting your prescribed treatment.
We will keep your patient history, treatment records and other material relevant to your treatment. You may inspect or request copies of your treatment records at a time convenient to yourself and IMH. Should you want copies or a written summary or details of the information on record, a fee may apply in processing the request. There are some circumstances where access can be denied. All such requests must be in writing.
If any of the information we have about you is inaccurate, you may ask us to correct/alter the records accordingly.
IMH may be required to disclose some of your health information to other healthcare professionals such as specialists or healthcare providers like radiology, pathology providers etc. This will occur only upon your consent. However, please be aware that there are regulations concerning notifiable diseases where disclosure is mandatory to health authorities.
We may use de-personalised elements of your health record for research purposes, in study groups or at seminars as this may provide benefit to other patients. Should that happen, your personal identity will not be disclosed unless you consent otherwise.
Your agreement is required to have your privacy information passed between the companies involved in providing you with treatment. These are IMH, the doctors and pharmacists.
Your health information will otherwise be treated with confidentiality on an ongoing basis. We otherwise ensure that only authorised staff has access to your medical records.
January 21st 2010
For previous terms and conditions please contact customer support. |
